FAQ

Shipping

WHAT IS THE SHIPPING PRICE?
If you are willing to have a more economical way, you can chose our FREE SHIPPING option world wide. You can however chose a paid option which would allow faster delivery of the goods.


WHY DIDN'T MY ORDER COME IN ONE PACKAGE?
We ship your orders from various international warehouses (US, Canada, Malaysia , China, Singapore). Our stock is spread out over multiple fulfilment centres in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the other, so don't worry if you don't receive all of your items at once…they are on the way! 


WHERE DOES PARROT GADGETS SHIP TO?
We are providing international shipping to the following countries: The Netherlands, France, Belgium, Luxembourg, Italy, UK, Spain, Germany, USA, Brazil, Sweden, Denmark, Austria, Finland, Ireland, Switzerland,  Portugal, Canada, China, Greece, Japan, New Zeland, Russia, Singapore and Turkey


HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
The shipping time will depend on your exact location and the period of the year. However, it usually takes around 10 to 15 business days to USA, and 15 to 20 business days for the remaining destinations.


HOW CAN I TRACK MY ORDER?
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.


WHEN WILL MY TRACKING INFORMATION APPEAR?
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfilment centre of your online shop.

 

WHY IS MY SHIPMENT STATUS UNCHANGED?
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.


Payment

HOW CAN I PAY FOR MY ORDER?
We offer safe shopping and accept payment via Apple Pay, Paypal, several types of Credit cards and Debit cards. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.


WHICH CURRENCY ARE YOU USING?
Our products are listed in US Dollar. But our system will automatically convert it for you, don't worry!

 

Order

HOW TO PLACE AN ORDER?
Choose products that you love, then click "Add to cart" and "Check out".
Then fill in your information and pay.
That's it! Very easy and only take a couple minutes!


HOW CAN I MODIFY MY ORDER?
Please note that we are only able to make change to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email info@parrotgadgets.com within 12 hours after placing your order.

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